Privacy Policy
Last updated: February 20, 2025
1. Introduction
At iaExcel, we take the privacy of your data very seriously. This policy describes how we collect, use, protect, and share your personal information when you use our AI-powered data analysis service.
By using iaExcel, you accept the practices described in this privacy policy.
2. Information We Collect
2.1. Account Information
- First and last name
- Email address
- Encrypted password
- Billing and payment information
- Account preferences and settings
2.2. Usage Data
- Excel files and data you upload to the platform
- Queries and questions you ask the AI
- Analyses, charts, and reports generated
- Date and time of service use
- Pages visited and features used
2.3. Technical Information
- IP address
- Browser type and version
- Operating system
- Cookies and similar technologies
- Device information
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process your files and generate AI analyses
- Manage your account and process payments
- Send you important service notifications
- Respond to your inquiries and provide support
- Prevent fraud and ensure security
- Comply with legal obligations
- Improve our AI algorithms (only with aggregated and anonymized data)
- Send you updates and offers (with your consent)
4. Protecting Your Data
We implement technical and organizational security measures to protect your information:
| Security Measure | Description |
|---|---|
| SSL/TLS encryption | All data transmissions are encrypted |
| Encryption at rest | Data stored with AES-256 encryption |
| Secure passwords | Hashed with bcrypt algorithms |
| Access control | Restricted access to personal data |
| Continuous monitoring | 24/7 security and threat monitoring |
| Regular audits | Quarterly security reviews |
| Backups | Daily automated backups |
However, no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to protect your information, we cannot guarantee its absolute security.
5. Sharing Your Information
We do not sell your personal information. We only share your data in the following circumstances:
5.1. Service Providers
We work with third parties that help us operate our service:
| Provider | Purpose | Type of Data |
|---|---|---|
| Vercel, AWS | Hosting and storage | All application data |
| Stripe | Payment processing | Billing and payment data |
| OpenAI, Google Cloud AI | AI services | Files and processed queries |
| Google Analytics | Usage analytics | Anonymous browsing data |
5.2. Legal Requirements
We may disclose your information if required by law or if we believe in good faith that it is necessary to:
- Comply with a legal obligation
- Protect our rights and property
- Prevent fraud or illegal activities
- Protect user safety
6. Your Rights
| Right | Description |
|---|---|
| Access | Request access to your personal information |
| Rectification | Correct inaccurate or incomplete data |
| Erasure | Delete your account and associated data |
| Portability | Export your data in a portable format |
| Objection | Object to the processing of your data |
| Withdrawal | Withdraw your consent at any time |
To exercise these rights, contact us at contacto@iaexcel.cl
7. Data Retention
| Data Type | Retention Period | After Deletion |
|---|---|---|
| Account data | While the account is active | Deleted within 30 days |
| Uploaded files | While the account is active | Deleted immediately |
| Generated analyses | While the account is active | Deleted immediately |
| Billing data | 7 years (legal requirement) | Retained by law |
| Aggregated anonymous data | Indefinite | Not applicable |
8. International Transfers
Your data may be transferred to and processed in countries other than yours. When this occurs, we ensure that appropriate safeguards are implemented, such as standard contractual clauses, to protect your information in accordance with applicable data protection standards.
9. Minors
Our service is not directed to anyone under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We recommend that you review this policy regularly.
11. Contact
If you have questions about this privacy policy or about how we handle your data, contact us: